Privacy Policy for Arctic Pages
Welcome to Arctic Pages, your destination for books, literary events, and community. This Privacy Policy describes how Arctic Pages collects, uses, and discloses personal information when you visit and make purchases from our online platform, engage with our services, or interact with us.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include selling new and used books, hosting literary events, author signings, book clubs, selling local artisan crafts, and offering coffee and tea service. The information we collect helps us to fulfill your orders, provide a personalized experience, and improve our offerings.
1.1. Personal Information You Provide Directly
- Contact Information: When you make a purchase, create an account, sign up for a newsletter, or register for an event, we collect your name, email address, postal address, and telephone number.
- Payment Information: When you make a purchase, we collect billing details. All payment transactions are processed through secure third-party payment processors. We do not store full credit card numbers on our servers.
- Account Information: If you create an account, we store your username and password (encrypted).
- Communications: Any information you provide when you communicate with us, such as customer support inquiries, feedback, or participation in surveys.
- Event & Book Club Registrations: Information required to register for specific events or book clubs, which may include dietary restrictions for events with catering, or specific interests for book clubs.
1.2. Information We Collect Automatically
- Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Device Information: Information about the device you use to access our site, including hardware model, operating system and version, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information to enhance your experience (e.g., remembering items in your shopping cart).
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for books and local artisan crafts, including shipping and delivery.
- To manage your account, including processing payments and providing order confirmations.
- To communicate with you about your orders, provide customer service, and respond to your inquiries.
- To register you for literary events, author signings, and book clubs, and to provide attendance information.
- To send you marketing and promotional communications about our books, events, and services that we believe may be of interest to you, in accordance with your preferences.
- To personalize your experience on our online platform and recommend products or services based on your browsing and purchase history.
- To improve our online platform, products, and services, including enhancing site functionality and user experience.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, web hosting, data analysis, marketing, and customer service. These service providers are obligated to protect your information and may only use it for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights. Arctic Pages aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your information.
6. Security of Your Information
The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please contact us:
Arctic Pages
Address: 879 Glacier Bay Road, Unit 102, Whitehorse, Yukon, Y1A 0C1, Canada